Welcome to Falahi House. By accessing and using https://falahihouse.com, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website.

Governing Law

Any dispute, claim, or issue arising out of or in connection with this Website shall be subject to the exclusive jurisdiction of the Hashemite Kingdom of Jordan and interpreted in accordance with its laws.

Eligibility

• Individuals under the age of 18 years are not permitted to register as users on this Website.
• If you are under 18, you may not carry out transactions or use our services.

Payments

• When making a payment for our products or services on the Website, the information you provide will be securely transmitted directly to our payment provider.
• The cardholder must retain a copy of transaction records and merchant policies and rules.
• We accept payments online using Visa, MasterCard, and Apple Pay in Jordanian Dinar (JOD).

Shipping & Delivery

• Orders may be delivered through third-party courier companies.
• In cases where multiple shipments or deliveries are required, multiple charges may appear on the cardholder’s monthly statement.

Returns & Refunds

• For hygiene and product quality reasons, returns or exchanges are not permitted for clothing and accessories.
• Exceptions are only applicable if:
  
  • You receive a product different from the one you ordered.
  • The product arrives damaged or defective.
• In such cases, please contact our Customer Service team within 48 hours of receiving your order for assistance.
• Refunds (when approved) will be processed within 7–21 working days according to the rules of the payment gateway provider.

Data Security & Privacy

• We guarantee that credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
• For full details on how we collect, use, and protect your personal information, please refer to our Privacy & Cookie Policy.

Third-Party Services

Some advertisements or services on our website may be provided by third parties (such as ad networks, advertising agencies, or service providers). These third parties may collect information about your online activities through cookies, web beacons, or similar technologies in order to deliver relevant advertising.

Please note that Falahi House does not control or take responsibility for how these third parties use your data, and their practices are not covered by our Privacy & Cookie Policy.

Updates to This Policy

Falahi House reserves the right to update or modify these Terms & Conditions at any time to meet new requirements and standards. Updates will be posted on this page, and it is your responsibility to review this section regularly. Changes become effective from the date they are published.