Privacy and Cookie Policy

This Privacy and Cookie Policy apply to information collected and processed via the https://falahihouse.com website and its associated customer service channels. At Falahi House, we value and respect your privacy. This policy explains how we collect, use, share, and protect your personal data when you interact with our website.

The Website is owned and operated by Falahi House, an online store based in Jordan, specializing in authentic Palestinian and Jordanian embroidered clothing and accessories.

By using our website or providing information through our customer service channels, you consent to the practices outlined in this Privacy and Cookie Policy as well as our Website Terms & Conditions. Please note that we may update this Policy from time to time, and the latest version will always be available on our Website. We encourage you to review it regularly.

Information We Collect

We and our authorized service providers may collect information you provide directly through the Website or via our customer service channels (including phone, email, or messaging apps). We may also collect certain data automatically when you use the Website or from third-party partners who are permitted to share information with us. This information may include, but is not limited to:

• Contact & Personal Information: Name, delivery address, phone number, email address, billing and payment details, date of birth, gender, and nationality.

• Order & Transactional Information: Orders placed, products purchased, order dates, payment status, and items added to or removed from your cart.

• Usage & Technical Information: Your IP address, location data, device type, browser details, operating system, referral URLs, and browsing behavior on our Website.

• Additional Information: Any details you provide voluntarily, such as participation in promotions, surveys, or product personalization requests.

• Third-Party Data: Information shared with us by logistics partners, payment providers, or other service providers to ensure your order is processed and delivered smoothly.

Payment Information

We only collect your payment details to securely process your transactions. Falahi House does not store, sell, or rent your full payment card information. All payments are securely processed by authorized and certified payment gateway providers who ensure your data is protected at every step.

Use of Information

We use the information collected to:

• Process and deliver your orders.

• Provide customer support and respond to inquiries.

• Improve our website, products, and services.

• Send order updates, offers, and promotional communications (you may opt out at any time).

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and provide personalized content. You can adjust your browser settings to refuse cookies or to notify you when they are being used. However, please note that disabling cookies may affect your experience on our website.

Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers such as payment processors, courier companies, and IT support services, strictly for the purpose of completing your orders and improving our services.

Data Security & Retention

We implement strict technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. Your data will only be retained for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Third-Party Information

If you provide us with the personal information of another individual (such as a gift recipient), you confirm that you have the authority and their consent to share that information with us.

Policy Updates

This Privacy & Cookie Policy may be updated periodically. Any changes will be posted on our Website, and continued use of our services after updates are published will be deemed as your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or how we handle your personal information, please contact our Customer Service team through our official channels.